A hospital's volunteer concierge team is working to make patients feel like VIPs during their visits. The team, led by 82-year-old Douglas Gorab, aims to provide a welcoming experience. Gorab, a retired airline employee, believes that good service is key to making patients feel at ease.

The team is dressed in black vests and white button downs, and their goal is to change the often overwhelming experience of walking into a hospital. Gorab wants to bring back a time when service was exceptional. Further details about the team's efforts and their impact on patients are available from the source, including a 7Spotlight report by Courtney Allen.