A patient's experience at a Mayo Clinic has highlighted the issue of rising patient deductibles and out-of-pocket costs. Thomas Zordani traveled to Phoenix for a consultation, only to be told he had to make a significant preservice deposit. The clinic had determined it did not accept his insurance, despite initial indications that it was in-network.

Zordani was automatically designated "self-pay" and his appointment was canceled when he refused to pay the deposit. Further details on this incident and the trend of hospitals pushing for upfront payments are available from CBS4 Miami.